SMTP server not working

Question and Answers
1

Hi all,

I am running a self hosted instance in my organisation and I cannot connect to a internal SMTP server. The internal SMTP server is currently working for other applications but not for Appsmith.

This is the error I am getting.
image

This is the settings I am using

SMTP Host:
smtp.{organization domain}.local

SMTP Port:
25

From Address:
noreply@{organization domain}.com

Reply Address:
noreply@{organization domain}.com

TLS Protected Connection:
False

Could anyone tell me what is going wrong here?

Regards,
Justin

2

Hello and welcome to our community, Justin!
Can you please let us know what Appsmith version you are on (if you are self-hosted) and what email service provider you are using?

3

Hi Amelia,

I used the docker-compose file on the Appsmith website and it installed this version.
image

Using a self hosted docker instance.

Using an internal email provider set up by my organisation

4

Please send us the server logs to help us investigate the issue. You can grab the logs by running docker logs -f appsmith.
Or you could follow the steps from this guide on how to get the logs

5

@Justin are you still facing this issue?